DiaryNovember 23, 2007 12:46 pm
So I had a little gripe about CD-Wow being fab but a little slow and was instantly contacted by the lovely Kevin, their Marketing Director. Turns out my address was wrong (which is weird as I’ve had CDs delivered here) and my CDs had been sent ages ago only to be lost in the ether. Anyhoo, a swish of Kevin’s magic mouse and my replacement CDs are winging their way to me.
And who said good customer service is a thing of the past? Ten out of ten. Big Christmas order winging its way to them, then.
Nice work CD Wow but don’t feel you have to reward them for doing their job by boosting their coffers.
Comment by 73man — November 25, 2007 @ 3:38 pm
Its always a pain when you order something and it dosn’t work but its just lovely when you speak to a human being (rather than an automated system) and someone takes the time to help you.Well done EM and job well done kevin.
Comment by Is it Just me? — November 26, 2007 @ 7:18 pm
Isit: absomalutely!! He’s such a lovely chap too, bless him. xx
Comment by englishmuminireland — November 26, 2007 @ 8:26 pm
I did speak to a human being when I ordered something that didn’t arrive from the Royal Mail in the UK recently. I was passed from human being to human being to human being for ummm, a good hour of my life.
Comment by 73man — November 27, 2007 @ 10:56 am
Ah good old Royal Mail. We sent some very important documents to the UK with them once. They ‘couldn’t find the address’ so they sent them back to us, even though the recipient’s telephone number was written in 2″ numbers across the top of the box. Bless.
Comment by englishmuminireland — November 27, 2007 @ 11:35 am